Privacy Policy
About Icorehealthcare.com
Icorehealthcare.com is a service of Magellan Health Services, Inc. (Magellan). Please read the Our Company section for more information about Magellan Health Services.
Magellan and ICORE are committed to protecting the privacy of
visitors to our website. This privacy policy explains how we do
this.
What You Should Know About Using Our Site
The information on this site is for general informational purposes only. This information should not take the place of getting help from a qualified professional. By putting this general information on our site, Magellan or ICORE is not providing any legal, medical, or other professional services or advice.
We review all content on a regular basis and will periodically
change and update the information on this site. However, some
information on our site may be out of date at any given time.
Magellan and ICORE cannot guarantee the security of the computer
system that you are using to access this website.
Information We Collect and What We Do With It
Log Files
Log files are pieces of information that let us know how people are accessing the website. Each time you go to a page in our website, our server shows this page on your computer. When the page displays, we create a log file that tells us someone visited that page. We do not collect any information about you. Log files reside on our server and are not accessible by visitors.
We use log files to create aggregate reports of site activity. This
means that we take the information about all our visitors and add
it together to report on all pages that have been visited. We use
this information to see which areas of our website receive the most
visitors and which do not. We do share the reports of aggregate
usage of our site with our customers but this aggregate information
contains no personal identifiers. Therefore we cannot connect it to
you in any way.
How We Protect Your Information
We may share your information with individuals and organizations in or outside of Magellan Health Services as required or allowed by state and federal law. Magellan and ICORE comply with all applicable state and federal laws regarding the protection of your personal information.
Our Website Security
Transfer of Data
Magellan uses a firewall to stop unauthorized access to our internal network and information. A firewall is a system of software and/or hardware. It examines all messages we receive. It will block any message that does not meet the security criteria we put in place. We use secure methods such as https and Secure Socket Layer (SSL) to pass these messages through the firewall to our internal systems.
Magellan limits the number of ports or doorways to private information that we maintain. We use several tools to watch these doorways. These tools help us to identify malicious attacks or other problems.
Magellan's web servers and databases receive annual security
reviews. We also apply necessary updates or patches on a regular
basis.
Encryption can be very helpful in protecting and securing data, but
it is only as effective as the security of YOUR browser. Browsers
use different encryption methods or levels. Icorehealthcare.com
requires you to use a 128-bit encryption browser. You can download
it for free. You can check your browser encryption level by
clicking "Help" in the menu bar.
You can check whether or not a web page is communicating on a
secure channel by looking for the lock in the status bar. This bar
is located at the bottom of the web browser page. When you log in
to secure areas of our website, look for the lock. If it is closed,
security is active.
Certain Internet browsers and versions sometimes work differently
on our site. Users with older browser versions will likely have
more challenges using Magellan's site features efficiently.
To help you get the most out of your icorehealthcare.com
experience, we recommend the use of Internet Explorer 7.0 or
higher. Other browsers may still work on icorehealthcare.com, but
they may not always work as well with our applications,
personalized pages, and other interactive features.
Windows Users
Icorehealthcare.com works best with Microsoft Internet Explorer,
version 7.0 or higher, with 128-bit encryption. If you prefer to
use Firefox, we strongly recommend you download version 3.5 or the
latest version. Please be aware that some features on our site may
not perform as well when used with Firefox or with other browsers
such as Opera.
Macintosh Users
We recommend that you use icorehealthcare.com with the latest
version of Internet Explorer for the Macintosh.
Content Review Process
Magellan's content review process for most sites begins with the
submission of all proposed materials to our review board. In
addition to a clinical and medical representative, this editorial
board consists of representatives from:
• Legal
• Operations
• Member Services
• Account Management
• Provider Communications
• Member Communications
Material for display on our site must meet an established set of
standards. We do this to give you reliable and accurate information
and tools.
Links to Other Sites
This website contains links to other sites that we think may be
useful or of interest to you. Although Magellan and ICORE have
taken steps to protect our website from others, we are not
responsible for the content or privacy practices used by these
sites. We encourage our users to be aware when they are leaving our
site. Read the privacy statements of each and every website you
visit to learn about how they protect your privacy. This privacy
notification applies only to information collected by this
website.
Updating this Notification
This web privacy policy is effective as of December 16, 2010. We
may update this notification as we improve our ability to secure
your privacy. When updates are made, we will post a notice on our
Welcome page. It is not the purpose of this notification to create
any contractual or other legal rights in or on behalf of any
party.
